How can I create a profile?
You can create a profile online. But if you've used our services in the past, there's a likelihood that you already have a profile saved in Gem's database. Please try the "Forgot Password" function on the Login Page.
Can I support multiple people at once on Gem's portal?
Yes, you can support multiple profiles but this must be setup by an employee from Gem. Visit our Booking Page and fill out the short form and someone from Gem's office will reach out promptly.
If you already have been setup to book for others, please email websupport@gemlimo.com providing your name
Why aren't my existing reservations showing in my portal?
This could mean that the reservations were booked without a profile associated with them, or they are under a profile not associated with your login. If you received a confirmation, your trip is active. Please reach out to Websupport@gemlimo.com to address this issue promptly.
Why isn't there a rate online? Does this mean Gem does not service this area?
Gem services every major city around the world. Due to the countless city-pair combinations, Gem's system may not have a rate loaded. Please proceed with your booking and a reconfirmation will be sent with the actual price. From there, we load the rate to be available for future transport needs.
My employer has a corporate account but I am new to Gem? How to link...
If you company has an agreement with Gem, your business email & domain name is loaded into Gem's database. This will ensure when your profile is created it will automatically associate your new profile with the corporate account. If you have any questions please reach out to websupport@gemlimo.com
I use the website portal, but can I also use Gem's mobile app?
Yes, you can use both Gem's website portal and mobile application in conjunction with each other. If you already use the website for booking, simply download the Gem Limousine Worldwide Mobile App and register as a "New User." You should see your active and historical bookings within once successful. If you have any issues, please reach out to websupport@gemlimo.com.
Why is the portal telling signaling me to call the office?
Gem may be experiencing some capacity issues at the approximate time and/ or location you specified on the reservation. This does not mean that Gem can't accommodate, Gem's office needs to assess the logistics prior to confirming the booking.
Please either email: reservations@gemlimo.com or call 732-596-0900 to confirm availability. Thank you for your understanding!
Where do I find my stored addresses when entering a reservation online?
In the settings portion of Gem's web portal, you have the option to store multiple locations such as "Home", "Office", etc. When booking a trip, you can simply type "Home" for the address to populate. This is convenient when booking for multiple travelers with one set of login credentials. If you book for multiple people at once, and are not yet setup as a booking agent.
Do you have Portal Instructions?
You can download the instructions on the link attached. LINK
Where will the passenger meet the chauffeur for airport arrivals?
By default, Gem chauffeurs meet our passengers in the baggage claim area unless otherwise specified. An alternative meeting point would be "curbside" at the arrival deck once exiting the baggage claim area. Gem's chauffeurs are aware which terminal and approximate location to meet their passengers based on the flight information. Passengers will receive an "On Location" text and email alert that outlines their chauffeur's contact information including their cell phone number.
Why do I have multiple charges on my credit-card for a single trip?
Gem Worldwide pre-authorizes payments 24 hours prior to the trip taking place. This pre-authorization temporary holds funds to cover the balance of the trip. Up to 24 hours after the trip takes place, the actual cost of service will be billed in full and the payee can expect the initial pre-authorization charge to drop off in the next few days. The Gem team apologizes for any inconvenience this may cause. For any additional information or billing related inquiries, Gem's finance department can be reached directly at accounting@gemlimo.com.
How do I open up a direct billing account?
Please reach out to info@gemlimo.com and someone will walk you through the process and terms of direct billing to a corporation.
Who do I contact so setup a new Account?
Please contact info@gemlimo.com to discuss opening up a corporate account. Gem Limousine is integrated with corporate booking tools such as but not limited to Concur, Groundspan, Deem, Sabre & Ground Exchange. We are very interested in streamlining your travel program through these tools that maximize travel volume efficiency.
I work for a travel agency do you pay commission?
We would love the opportunity to discuss further, contact info@gemlimo.com
